Rewards for watching Arcane Season 2's premier on your linked twitch.tv account can take up to 48 hours to reach your inventory. If it's already been two days and you still aren't seeing your rewards, submit a ticket with In-Game Question/Issue & In-Game Content Refund > Promotional Content > I didn't get my Arcane 2 premier Twitch drop selected in the dropdown list, and we'll help as soon as we can!

Multi-Factor Authentication How-to & FAQ

When it comes to your online identity, you can never be too careful. That’s why Riot Games has introduced multi-factor authentication: a fast and easy way to keep your information secure. This new level of security will let you rest east knowing that your purchases, messages, and countless hours of progress are safe, and it only takes a few minutes to set up!

Read on for all the information you need to secure your account today.

How does MFA work?

Every time you attempt to sign in, you’ll receive an email containing a unique six-digit code. Simply enter that code into the prompt, then continue logging in as normal. And that’s really all there is to it!

How do I activate MFA?

Before you can activate MFA, you need to have a verified email address.

If you need help verifying your email, click here!

There are two ways to verify your email address. The first is extra easy because it lets you verify your email and activate MFA at the same time, but you can also use the second method if you’d rather keep things separate.

Method 1

  1. Sign in to your Riot account page.
  2. Navigate to the Sign-In & Security tab.
  3. Locate the 2-factor authentication card.
    (If your email is not yet verified, this card will let you know.)
  4. Click the Enable button.
  5. Navigate to the inbox of your connected email address.
  6. Find and open the MFA email you received from Riot games.
    (If you don’t see the email in your inbox, check the spam folder.)
  7. From the email, click the Enable Two-Factor Authentication button.
Easy, right? From here you’ll be redirected back to your account page, where you’ll see a success banner verifying that MFA is active and your email is verified.

Method 2

  1. Sign in to your Riot account page.
  2. Navigate to the Sign-In & Security tab.
  3. Locate the Your email is unverified banner at the top of the page.
  4. Click the Resend email button.
  5. Navigate to your email inbox.
  6. Find and open the email from Riot games.
    (If you don’t see the email in your inbox, check your spam folder.)
  7. In the email, click the Verify Email button.

This will return you to your account page, where you’ll see a success banner that features an Enable 2FA button. Click that button to move directly to the card, then follow the process in the next section starting with step 4.

 

If you’ve already verified your email, click here!

Setting up MFA is easy as pie. Just follow the steps below, and your account will be secured in just a few minutes.

  1. Sign in to your Riot account page.
  2. Navigate to the Sign-In & Security tab.
  3. Locate the 2-factor authentication card.
  4. Click the Resend email button.
  5. Navigate to the inbox of your connected email address.
  6. Find and open the MFA email you received from Riot games.
    (If you don’t see the email in your inbox, check the spam folder.)
  7. From the email, click the Enable Two-Factor Authentication button.

And that’s all there is to it! From here you’ll be redirected back to your account page, where you’ll see a success banner verifying that MFA is active.

How do I disable MFA?

Much like the activation process, deactivating MFA only takes a few simple steps.

Remember that disabling MFA means removing a major layer of protection from your account, so only disable it if you're completely sure.

  1. Sign in to your Riot account page.
  2. Navigate to the Sign-In & Security tab.
  3. Locate the 2-factor authentication card.
  4. Click the Disable button.
  5. Review the pop-up, and click Disable if you’re sure.

MFA is now disabled on your account. If you want to reactivate it, follow the steps above.

Do I have to enter the code every time?

Not if you don't want to! In the launcher, under the field where you enter the MFA code, you'll see a box that says Remember this app for 30 days. Check it, and you won't have to enter a code again for a whole month. Just remember to only do this on a trusted device, like your personal computer or mobile phone. (Note that this is a separate checkbox from the one that keeps you signed in.)

My account is connected to devices I no longer use. Can I log out of them remotely?

You sure can! To log out of all devices, follow these steps:

  1. Sign in to your Riot account page.
  2. Navigate to the Sign-In & Security tab.
  3. Locate the Login management card.
  4. Click the LOG OUT EVERYWHERE button.

This will not only log you out of all devices, but also revoke their “trusted device” status.

My MFA emails are going to an email address I no longer have access to. What can I do?

In this case, your only option is contact player support. Please /submit a ticket below so we can help you get the process started.

I didn't activate 2FA but I'm still getting authentication emails.

Some big account changes—like updating your email, changing your password, or switching your linked social authentication—automatically include 2FA for your security.

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