If VAL isn't launching or is launching into a black screen after the latest patch, first try restarting your PC. If that doesn't work, a clean reinstall of your graphics drivers may resolve the issue. We hope this helps while we work on a fix.

Due to a recent backend system update, some players have received a Name Change notification despite having an appropriate Riot ID. If this happened to you, check Changing Your Riot ID to see what you can do (like keeping your game name!) and can't do (like using the original server tagline, eg. NA1, EUW1, etc). And sorry for the inconvenience—some decade-old systems just won't modernize without a fight.

  1. VALORANT Support
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Cannot update and launch VALORANT

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SeafoamBream

If you are unable to update VALORANT (it’s stuck at 0% Download), it might be due to your antivirus software–which is fine, but something clashed with our latest patch. 

If you are running antivirus software and are unable to update VALORANT, as a workaround, you can temporarily enable Passive Mode (at your own risk!) to update VALORANT: 

To temporarily enable Passive Mode: 

  1. Enable Passive Mode:

  2. Update VALORANT
  3. Disable Passive Mode
    • Do so by clearing the Passive Mode setting from step 1 above. 

If you are not running Avast or AVG Antivirus software and are still experiencing this issue, please let us know. 

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