Chargebacks

A chargeback happens when a bank reverses an RP purchase made from your account. If you don’t remember reversing the payment, the bank or credit card owner may have done it for you. Or, you may have made a purchase through a third party, and they later reversed the payment.

To combat potential fraud, Riot’s policy on chargebacks is as follows, except as otherwise required by applicable law:

  • Your Riot Account will be suspended once a chargeback occurs. You may be able to regain access to your account by repaying the amount owed (more info on that below).
  • If a chargeback occurs on a gifting transaction, both the Riot Account sending the gift and receiving it will be suspended.
  • Fraud alerts and Requests for Information (where the cardholder or card-issuing bank verifies the authenticity of a transaction) may be treated as chargebacks.
  • If a single Riot Account has multiple chargebacks, Riot has the right to perma-ban that account.

If you’ve lost access to your account due to someone making purchases on it, /submit a ticket and we’ll help.

However a chargeback happens, you can regain access to your account by paying the balance (unless you’ve been perma-banned for multiple chargebacks). We’ve artfully interpreted the issue here:


HOW TO REPAY YOUR CHARGEBACK

You can use one of the below options to repay your chargeback.

Riot Repayments (NA, LAN, LAS, EUW, EUNE only)

The Riot Repayments site lets you handle your chargeback using PayPal and PaySafe Cards. Simply click here and follow the prompts.

Please Note

The Riot Repayments site is currently only available for Riot Accounts in North America, Latin America, and Europe.

PayPal

  1. Go to paypal.com and log in. If you don't have a PayPal account, create one by clicking Sign Up in the top right.

  2. Once you've logged in, click the Send button in the upper right of the screen.
    Paypal_Send.PNG

  3. Enter the email address corresponding to your region and currency:
    Region Currency Email
    NA, LAN, LAS USD Chargebackpayments-US@riotgames.com
    EUNE, EUW, TR, RU, OCE EUR
    GBP
    Chargebackpayments-EU@riotgames.com
  4. Click Next.
    Paypal_Search.PNG

     

  5. Enter the following information on the next screen:
    - Amount of repayment
    - Currency (make sure this matches the email from step 3!)
    - In the Add a note section, include your username, summoner name, and region.
    PayPal.PNG

  6. Click Continue.
  7. Once your payment has posted, it'll take one to two business days for your suspension to be lifted.

Prepaid RP card (EUW, EUNE, OCE, BR only)

You'll need to purchase enough cards to repay your entire chargeback. Once you have them, /submit a ticket with this information:

  • SUBJECT: Chargeback Payment - Prepaid RP card
  • Username:
  • Summoner name:
  • Server:
  • Card PIN(s):
  • Amount per card:

Any money remaining on the submitted cards will be credited to your account as RP.

Paysafecard (EUW, EUNE, TR only)

You'll need to purchase enough cards to repay your entire chargeback. Once you have them, /submit a ticket with this information:

  • SUBJECT: Chargeback Payment - Prepaid RP card
  • Username:
  • Summoner name:
  • Server:
  • Card PIN(s):
  • Amount per card:

Any money remaining on the submitted cards will be credited to your account as RP.

Bank transfer (BR only)

You'll have to /submit a ticket if you want to initiate a bank transfer.

FAQ

My account was hacked. What happens if someone else made these purchases?

First, make sure you've got sole access to your email account, and change the password. Second, /submita ticket. We'll reverse any purchases that we can tell weren't made by you.

I purchased RP through a 3rd-party dealer, completely legitimately!

You should never have to buy RP through a third party. If you're having trouble making RP purchases any other way, /submit a ticket. If the third party is cutting you a deal, they're likely not as legitimate as they claim. If you receive a chargeback after making a third-party RP purchase, you'll still need to repay the full balance due yourself.

Why can't you just remove the purchases I made?

Removing purchases would be a refund, and chargebacks aren't refunds (which are outlined in our Global Refund Policy).

Banks consider chargebacks to be fraudulent activity—they'll only reverse a payment if they believe it's unauthorized or otherwise suspicious. We get fined each time a chargeback happens, and too many chargebacks means some banks and card companies may stop doing business with us, which reduces the number of payment methods we can make available. In order to keep payment methods open worldwide, we have to take chargebacks seriously.

I don't have the money to pay this back, what can I do?

The suspension will stay on your account until your balance is repaid, but it’s not going anywhere. If you don’t want to repay right away, you don’t have to—you just won’t be able to access your account.

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