If VAL isn't launching or is launching into a black screen after the latest patch, first try restarting your PC. If that doesn't work, a clean reinstall of your graphics drivers may resolve the issue. We hope this helps while we work on a fix.

Due to a recent backend system update, some players have received a Name Change notification despite having an appropriate Riot ID. If this happened to you, check Changing Your Riot ID to see what you can do (like keeping your game name!) and can't do (like using the original server tagline, eg. NA1, EUW1, etc). And sorry for the inconvenience—some decade-old systems just won't modernize without a fight.

How to Identify Your Graphics Card

Updating Graphics Card Drivers

Drivers (software that interfaces with your graphics card) often include vital bug fixes and/or optimizations. Your card is generally shipped with a driver pre-packaged, but this driver is usually out of date by the time it reaches your computer. One of the most important steps you can perform when installing a new graphics card, or using a new computer, is installing the most up-to-date driver.

The update process will vary depending on the specific graphics card you have, but many players will find that they likely own a card from one of three major product lines: NVIDIA, AMD or Intel. Since these are the most common types of graphics cards, we will cover the basic update process for each.

How to Identify Your Graphics Card

  • Press [Windows Key] + R to open a Run window.
  • Type dxdiag, then hit enter.
  • Select the Display tab for your main display.
  • Note the name and manufacturer of your card in the Device window.
    dxdiag.PNG

Most common graphics card manufacturers have a solution that scans your computer and updates drivers automatically. They can be found here:

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