Global Refund Policy Update
This article has been updated to reflect our Global Refund Policy, which went into effect on May 30th, 2021. Click here to learn more!
Unless any applicable laws require otherwise, refunds are only available for content that meets these three conditions:
1) The content is unused
2) The content was purchased no more than 14 days ago
3) The content is on the list of refundable content below
If you use or upgrade your weapon skin, it can no longer be refunded.
If you're looking for a cash refund, please /submit a ticket below. Cash refunds are available for 14 days after a transaction, provided the VP purchased wasn't spent.
Log in below to view your purchased content. If you are unable to refund your item, it is probably past the allotted time for a refund or it was not refundable to begin with. You can always /submit a ticket at the bottom of this page if you encounter any issues.
The refund button will populate next to all your purchases, but the refund action will not be successful for anything that cannot be refunded.