Due to a recent backend system update, some players have received a Name Change notification despite having an appropriate Riot ID. If this happened to you, check Changing Your Riot ID to see what you can do (like keeping your game name!) and can't do (like using the original server tagline, eg. NA1, EUW1, etc). And sorry for the inconvenience—some decade-old systems just won't modernize without a fight.

Curious about your VALORANT stats for 2024? Just go enter your Riot ID + tag at our VALORANT Flashback site for all the deets. If the site gives you an error and you recently changed your Riot ID, try using your old Riot ID!

Gathering Logs - Riot Repair Tool (RRT)

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Download for Windows    Download for Mac

If you're on Windows, make sure to right-click and Run as administrator once you’ve downloaded and installed the tool.

Riot Repair Tool (RRT), formerly called Hextech Repair Tool, is the quickest, easiest way to gather logs for League of Legends, Teamfight Tactics, VALORANT, and Legends of Runeterra PC. If one of these games is giving you trouble, including the logs in your ticket empowers our agents to find and fix the problem even faster.

  1. Download RRT for your operating system of choice from the links above.
  2. Run RRT (as admin for Windows).
  3. Choose the game you'd like to gather logs for and let RRT do its thing.
  4. Attach the .zip folder created by the tool in your new or existing ticket (if you're on a Mac, you can learn how to grab your logs here).
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