If VAL isn't launching or is launching into a black screen after the latest patch, first try restarting your PC. If that doesn't work, a clean reinstall of your graphics drivers may resolve the issue. We hope this helps while we work on a fix.

Due to a recent backend system update, some players have received a Name Change notification despite having an appropriate Riot ID. If this happened to you, check Changing Your Riot ID to see what you can do (like keeping your game name!) and can't do (like using the original server tagline, eg. NA1, EUW1, etc). And sorry for the inconvenience—some decade-old systems just won't modernize without a fight.

How to Resolve AMD Machine Performance Issues

Are you playing VALORANT on an AMD machine and find its performance lacking? I may have a quick fix for you.

Note

This only works if you have Asus AI Suite 3 installed, and HPET defaulted to on.

  1. Click the Search icon [164-1645486_magnifying-glass-icon-windows-attention-to-detail-icons.png] on your desktop's taskbar to open the Search window.
  2. Type cmd.
    search_cmd.png
  3. Right click Command Prompt in the search results and select Run As Administrator.
  4. Type bcdedit.exe /set useplatformclock false into the Command Prompt window and press enter.
    Once the operation is finished, The operation completed successfully will appear in the next line of the Command Prompt window.
    bcdedit.png
  5. Restart your computer.

If the above steps don't resolve your machine's performance issues, another option is to remove and/or reinstall AI Suite 3. For more information on troubleshooting AI Suite 3, please visit ASUS' official AI Suite 3 troubleshooting guide.

You may also /submit a ticket below for further assistance.

Was this article helpful?
Powered by Zendesk